AI Outbound Voice Automation

The AI Outbound Voice Automation platform is a robust, LiveKit + Vobiz-powered solution designed for efficient lead qualification, engagement, and conversion through human-like voice conversations. This end-to-end system automates outbound calls, delivering structured pitches for services like free ATS resume analysis, handling common queries, and converting interested users by seamlessly delivering service links via WhatsApp or email. It features a hybrid voice engine that prioritizes high-quality prerecorded WAV files for known intents, ensuring fast, consistent, and polished interactions. For novel questions or unexpected turns in conversation, the platform dynamically falls back to advanced AI and Text-to-Speech (TTS) services from providers like Groq/OpenAI or Sarvam/Cartesia, maintaining conversational flexibility. The system is engineered with conversation intelligence, guiding calls through a predefined pitch flow, from initial introduction and explanation to asking for CTA, confirmation, Q&A handling, and polite closure, yielding measurable results like interested leads, link sent, or callback requests. Campaign operations are streamlined, supporting both single outbound calls and bulk campaigns initiated from CSV files, with control over pacing. All interactions are meticulously logged in a lightweight SQLite CRM, capturing lead status, call attempts, outcomes, transcripts, and consent for follow-ups. Omnichannel follow-ups are permission-led, leveraging Meta Graph API for WhatsApp templates and Resend for HTML emails, configurable via feature flags. A FastAPI-based dashboard provides comprehensive monitoring and analytics for campaigns, call volumes, success/failure rates, interested leads, and detailed transcripts, ensuring transparent performance tracking. The platform's reliability and safety design incorporates state machine control, robust fallback handling, and graceful termination for various call outcomes.